Complimentary Shipping | Duties & Taxes Included
Complimentary Shipping | Duties & Taxes Included

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© 2022 Past Midnight. All Rights Reserved. Made with love by webfamily.io.

Frequently Asked Questions

Everything you need to know about our frames, shipping, returns, and care. Can't find an answer? Write to us at orders@pastmidnight.com.

About Past Midnight

Where is your eyewear designed?

Every frame is designed in-house in Miami by our founders, Carolina and Lauren. Each style is developed over several months of sampling. Silhouette, fit, color and finishing details are refined until the frame is right.

Where is your eyewear made?

We chose our partners the way we design our frames: intentionally and thoughtfully. Their workshops in China and Vietnam make eyewear for names you’d know from the runway. Every acetate frame begins with Mazzucchelli, Italy’s acetate house since 1849.

How are your frames made?

Every frame begins as an original design by our founders. We never work from existing frame templates. Each style starts as a technical drawing and is refined through several rounds of samples for fit, proportion, color, and finish. Only then does it go into production.

Is your eyewear unisex?

Yes. All Past Midnight eyewear is designed to be worn by anyone.

What are your sustainability efforts?

We would rather make less than make too much. Every style is produced in small batches to reduce waste. Our manufacturing partners and material suppliers are vetted for ethical production. Past Midnight is not fast fashion.

Why are your production runs limited?

Small runs let us stay close to every stage of production. We check the fit, color, and finish of each style before it reaches you.

Why do some styles sell out?

Most styles are made in small numbers. Once a style sells through, it may not return, or it may come back in a future production run. When we can, we open preorders so you can reserve a pair ahead of the next run. Join our list for first access to restocks.

What comes with my purchase?

Every pair arrives with a protective case and a microfiber cleaning cloth.

Frames & Fit

How do I know if a frame will fit me?

Each frame's measurements are listed on its page. Compare them with a pair you already own and love. Still unsure? Write to us at orders@pastmidnight.com and we will help you choose.

Can my frames be adjusted?

Yes. Most of our frames can be adjusted for a closer fit. Our Care Guide shows how. Your local optician can also adjust them for you.

What are your frames made from?

Our acetate frames are made from Mazzucchelli cellulose acetate from Italy. Acetate is lighter and more durable than standard plastic. It also wears in over time. Our metal frames are stainless steel. Every lens is CR-39 with a scratch-resistant coating and 100% UVA/UVB protection.

What type of lenses do you use?

Every lens is CR-39, a material known for its clarity, light weight and natural color. Each lens has a scratch-resistant coating and blocks 100% of UVA and UVB rays.

Do your sunglasses provide UV protection?

Yes. Every Past Midnight lens blocks 100% of UVA and UVB rays. It is standard across the collection.

Are your lenses polarized?

Not at this time. We chose CR-39 lenses for their clarity and true-to-life color.

Are your lenses scratch-resistant?

Yes. Every lens has a scratch-resistant coating. No lens is scratch-proof, so keep your pair in its case when you are not wearing it.

Does Past Midnight offer prescription eyewear?

Not yet. Every frame is RX-ready, so your local optician can fit it with your prescription.

Can I replace the lenses in my Past Midnight frames?

Yes. Every frame is RX-ready. A qualified optician can fit it with replacement or prescription lenses.

Orders & Shipping

When will my order ship?

In-stock orders ship within 1–2 business days, and we aim for the same or next business day. You will receive a tracking email once your order is on its way. Launches and holidays can add a day or two. Need your order by a certain date? Write to us at orders@pastmidnight.com before you order.

Do you offer free shipping?

Yes. We offer UPS Ground, 2-Day, and Next Day Saver shipping for all orders with residential addresses. Additionally, we offer complimentary standard shipping on all U.S. orders over $250, and complimentary overnight shipping for orders over $500.

We partner with trusted carriers to ensure every order arrives safely and securely.

Do you offer international shipping?

Yes. We ship to select countries by FedEx Express, DHL Standard and DHL Express Worldwide. Duties and taxes are calculated at checkout.

Do I have to pay customs duties and taxes on international orders?

Duties, taxes and import fees are set by your country and calculated at checkout. You pay them unless checkout says otherwise.

How can I track my order?

Once your order ships, we will email you a tracking link to follow your delivery.

Can I change or cancel my order?

You can cancel or change your order at no cost any time before it ships. Write to us at orders@pastmidnight.com with your order number.

My order shows as delivered, but I can't locate it. What should I do?

First, check around your door, with neighbors, and with your building's front desk or mail room. Carriers sometimes mark a package delivered a day early. Still missing after 48 hours? Write to us at orders@pastmidnight.com with your order number. We will work with the carrier to find it.

Preorders

What is a preorder?

A preorder reserves your pair before it arrives in stock. Our styles are made in small numbers, so a preorder holds one for you.

When will my preorder ship?

Each product page shows an estimated ship date. It is an estimate, not a guarantee. Production, quality control, and customs can move it.

Why was my preorder delayed?

Each frame takes about four months to make, from sourcing the acetate to final quality checks. Any step can run long. We would rather send your pair late than send it before it is ready.

How will I know if my preorder is delayed?

We send updates when we can, but timelines can shift without notice. If your pair has not shipped, it is still in production.

Can I request an update on my preorder?

Yes. Write to us at orders@pastmidnight.com with your order number and we will do our best to provide an accurate update.

Can I cancel or modify my preorder?

Yes. You can cancel or change your preorder any time before it ships. Write to us at orders@pastmidnight.com.

Will I be charged immediately for a preorder?

Yes. Preorders are paid in full when you place them. Because our runs are small, payment holds a pair for you.

Returns & Exchanges

What is your return policy?

We accept returns on U.S. orders within 10 days of delivery. Frames must be unworn and in their original packaging. Gift cards and Final Sale pieces can't be returned. International orders are final sale. For EU customers, please see additional information on your EU Withdrawal Rights on the Returns page.

Do you offer exchanges?

Yes. U.S. orders can be exchanged within 14 days of delivery, depending on availability. Frames must be unworn and in their original packaging. To start an exchange, write to us at orders@pastmidnight.com. International orders can't be exchanged at this time.

What items are Final Sale?

Pieces marked Final Sale, gift cards, and some promotional pieces can't be returned, exchanged, or refunded. Final Sale is always marked on the product page.

Do you charge return fees?

Returns are complimentary on all orders within the return window. Frames returned worn, damaged, or without their packaging may carry a restocking fee or may not be refunded.

How do I start a return?

To start a return, please visit our Returns Portal and follow the steps. Once your return is approved, we will email instructions for sending your pair back.

When will I receive my refund?

Once your return reaches us, please allow up to 10 business days for inspection. Approved refunds go to your original payment method. Your bank or card may take 5 or more business days to process and post the refund.

Can I return a gift?

Yes. Gifts can be returned within 10 days of delivery, unworn, and in their original packaging.

Care & Warranty

How should I care for my eyewear?

To keep your eyewear looking its best, we recommend storing your frames in their  case and cleaning your lenses with the included microfiber cloth. Avoid placing your frames lens-side down and keep them away from heat, harsh chemicals, and rough surfaces.

Please note that prolonged exposure to heat can cause both acetate and metal frames to warp, stretch, or lose their original shape. We recommend avoiding storing your eyewear in hot cars or other high-temperature environments whenever possible.

Over time, normal wear may also cause the plating and finish on metal components to naturally age. This is a normal characteristic of metal eyewear and is not considered a manufacturing defect.

With proper care, your Past Midnight eyewear is designed to be enjoyed for years to come.

Do you offer a warranty?

We do not offer a warranty at this time. How a frame wears depends on daily use and care. If your pair arrives with a defect, write to us at orders@pastmidnight.com within 10 days of delivery for review.

What should I do if my pair arrives damaged?

Write to us at orders@pastmidnight.com within 10 days of delivery. Include your order number and clear photos of the damage. We will review and reply as quickly as we can.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods available at checkout.

Is my payment information secure?

Yes. Every payment is encrypted and processed securely. We never store your full card details.

Do you offer installment payments?

Yes. Eligible customers can choose to pay over time using Shop Pay Installments, Afterpay, and PayPal Pay Later at checkout.

When will I be charged for my order?

Your payment is taken when you place your order, including preorders.